Refund & Cancellation Policy
General rules for cancellations, refunds, wallet credits and service-related billing disputes.
1. Orders
Before placing an order, review the selected service, billing period, operating system and price. Once provisioning begins, cancellation may be subject to the service's provisioning status and applicable commercial terms.
2. Refund requests
Refund requests should be raised through support with the order number and reason. Approved refunds are handled according to the applicable payment method, service status and any non-refundable fees or costs that were clearly disclosed.
3. Wallet
Wallet credits are intended for purchases on the platform. A wallet refund, where permitted, may be subject to verification and the original funding/payment method and applicable law.
4. Service issues
If a newly provisioned service has a technical problem, contact support promptly with the service identifier and relevant error details so the issue can be investigated before a billing decision is made.